Free shipping is available for orders over $50 CAD. You can also arrange a free pick up at our cafe: 213 Sterling Rd Unit 104 Toronto, ON.

$10 CAD Flat Rate

Free Shipping to USA for orders over $65 CAD. Shipping rates for all other USA orders will be calculated at checkout. Shipping anywhere outside of intercontinental Canada and the USA is available; please contact us directly at greg@ethicaroasters.com.

We have different size of carton boxes and packages for delivery, depends of weight and quantity of coffee bags.

If you place an order for more than six bags, additional box options will be given. If you have any questions, please contact us via email at greg@ethicaroasters.com.

The packaging is supplied by Dutch Coffee Pack, located in the Netherlands. Coffee bags are made using CO2 compensated materials and 100% plastic with a high oxygen barrier which can be collected with plastic waste.

Returns are permitted within 15 days of receiving your shipment. If there are no damages to the product and its original packaging remains intact, we will do our best to fulfill your request.

Note: Ethica Coffee Roasters will need to authorize all return requests before its return to us.

Upon receipt of your purchase, please ensure that your product is in good condition. If not, please notify us immediately.

To begin the process of your return, please contact us at greg@ethicaroasters.com with your order number and reason for return. We will follow up with details based on your order.

If your return is approved, your refund will be processed and a credit for the merchandise value will be applied to your original method of payment.

If there is any damage to the product packaging or contents of your delivery, please contact us immediately at greg@ethicaroasters.com. Send your order number, a photo of the damaged goods, and a brief description of the damage. We will do our best to send you a replacement in accordance with our terms and conditions.