Return and refund policy
Returns & Refunds
Returns are permitted within 15 days of receiving your shipment. If there are no damages to the product and its original packaging remains intact, we will do our best to fulfill your request.
Note: Ethica Coffee Roasters will need to authorize all return requests before its return to us.
Upon receipt of your purchase, please ensure that your product is in good condition. If not, please notify us immediately.
To begin the process of your return, please contact us at firstname.lastname@example.org with your order number and reason for return. We will follow up with details based on your order.
If your return is approved, your refund will be processed and a credit for the merchandise value will be applied to your original method of payment.
If there is any damage to the product packaging or contents of your delivery, please contact us immediately at email@example.com. Send your order number, a photo of the damaged goods, and a brief description of the damage. We will do our best to send you a replacement in accordance with our terms and conditions.
QuestionsPlease direct all questions about your order to firstname.lastname@example.org.
The provisions of this policy are subject to our Terms of Service.